Datenschutzbestimmung für App's

Last updated: January 19th, 2023

Regardless of your devices´ operating system some access rights which we call “basic access rights” are required in general. Depending on the operating system, however, the app may require to be awarded additional access rights to work on the system as the operating system may contain additional basic functions. These additional access rights are mentioned with the respective operating system (android or iOS).

The basic access rights (both under Android and iOS) are:

  • Retrieve WiFi-connection: Is required to safeguard that documents may be downloaded when the device is operating in a wireless network.
  • Retrieve network connections: Is required to safeguard that documents may be downloaded in case the device is operating in networks which are no wireless-connections.
  • Deactivate screen-lock (Prevent Standby-Mode): Is required to enable the app playing videos embedded into the documents provided immediately within the app without any interruption by screen-locking.
  • Access to all networks: The access to all networks is required to enable the download of documents.
  • Deactivate Rest-Mode: Is required to prevent playing videos embedded into documents provided from being interrupted the rest-mode while being played.
  • Location: Approximate location information is required for the purpose of alarming user according to their proximity to the location of an alarming event. Your exact location with a mobile cell or any other network is never processed.
  • Bluetooth-Module: Your devices´ Bluetooth-module requires to be accessed whenever a Bluetooth-beacon is paired with your device or in case an NFC-chip requires to be read for alarming purposes.

If you are using the app on an android-based device, the following access rights are required in addition to the basic ones:

  • Read USB-storage: The access right is required to enable reading documents stored in the devices USB-storage. The user can attach such documents (like audio, images, and other file types) as part of alarm messages.
  • Change or delete USB-storage: Is required to enable changes (including initial storage) and deletion of documents stored on the devices USB-storage.
  • Gyroscope: Is required to safeguard that the PNA settings can be run properly.

Should you use the app on an iOS-based device (Apple), besides the basic functions, the following access rights are required in addition:

  • Access to insecure URLs: Is required to enable external links via unencrypted HTTP-connections. Where the content of the app itself is transferred under HTTPS-encryption, such is not available in case of external links. However, no personal data is transferred in the latter case.
  • Mobile Data/Access to mobile data: Should the user wish to download documents via WiFi only, a respective setting to deactivate mobile data is available in the app menu. Accessing mobile data, however, is required to operate the function of turning off the download of documents via mobile data.
  • Gyroscope: Is required to safeguard that the PNA settings can be run properly.

We are using push-notifications. That is messages the app send to your mobile device as a service via Apple Push Notification or Google Cloud Messaging Service. These services are standard-service of any mobile device. Your service-provider´s privacy policy is operating the access, use and disclosure of personal data – as a result of your use of the services mentioned.

Your rights as a data subject

We would first like to notify you of your rights as a data subject. These rights are named by Articles 15 – 22 GDPR, and include:

  • The right of access (Art. 15 EU GDPR),
  • The right to rectification (Art. 16 EU GDPR),
  • The right to data portability (Art. 20 EU GDPR),
  • The right to object to data processing (Art. 21 EU GDPR),
  • The right to erasure / right to be forgotten (Art. 17 GDPR),
  • The right to restriction of data processing (Art. 18 EU GDPR).

To exercise these rights, please contact: You may also use this contact if you wish to withdraw your consent you declared in reference to any data processing executed by us. You also are entitled to appeal to a data protection supervisory authority.

Right of object

Please note the following regarding your right to object the processing of personal data:

Whenever we process your personal data for the purpose of direct marketing, you are entitled to object to this data processing any time without providing reasons for such objection. This also applies to any profiling associated with direct marketing.

If you object to the processing for direct marketing purposes, we will no longer process your personal data for such purposes. The objection is free of charge and can be dclared informally, preferably to:

Should we process your data to safeguard our legitimate interests, you are entitled to object to such processing any time for reasons arising from your specific situation; the same is valid concerning any possible profiling based on these provisions.

Should you exercise your right to objection, we will cease to process your personal information unless we can demonstrate compelling legitimate reasons for processing such information that outweigh your interests, rights and freedoms, or in case the processing is required to assert, exercise or defend legal claims.

The legal basis for data processing results in particular from Art. 6 EU GDPR. We use your data to initiate business, to fulfill contractual and legal obligations, to implement the contractual relationship and to offer products and services.

Your consent to data processing can also constitute a data protection permission. Before giving your consent, we will inform you about the purpose of the data processing and your right of withdrawal.

Should your consent also relate to the processing of special categories of personal data, we will expressly inform you hereon before you declare your consent. A processing of special categories of personal data according to Article 9 EU GDPR only takes place if this is necessary due to legal regulations and there is no reason to assume that your legitimate interest in the exclusion of the processing outweighs.

Transfer to third parties

We will only transfer your data to third parties within the framework of the statutory provisions or with the appropriate consent. Your data may be transferred to the respective provider in particular in connection with the use of cookies that require consent. Otherwise, the data will not be passed on to third parties unless we are obliged or authorized to do so due to mandatory legal provisions (disclosure to external bodies such as supervisory authorities or law enforcement authorities). In any case, we conclude the necessary data protection agreements or use other suitable instruments as a basis.

Recipients of data / data categories
Within our company, we ensure that only those persons receive your data who need it to fulfill contractual and legal obligations. In certain cases, service providers support our specialist departments in fulfilling their tasks. The required data protection agreements have been concluded with all service providers.

Third country transfer

The performance of the contractually agreed data processing will take place exclusively in a member state of the European Union, in another contracting state of the Agreement on the European Economic Area or in a third country for which an adequacy decision of the European Commission is available. Any relocation to a third country requires the prior consent of the client and may only take place if the special requirements of Art. 44 et seq. EU-GDPR are fulfilled.

Storage period

We store your data as long as it is required for the respective processing purpose. The duration of the processing of your data in the productive system FACT24 ENS+ depends on the product license and scope, as well as the setting of the operational organization, i.e. the specifications of your company as the person responsible for data processing. In this respect, please inform yourself there with regard to the specific circumstances and stipulations on the storage period of your data. SMS sent via our systems are stored for 90 days. Please note that numerous retention periods require that data (must) continue to be stored. This applies in particular to retention obligations under commercial or tax law (e.g. commercial code, tax code, etc.). If there are no further retention requirements, the data will be routinely deleted after the purpose has been achieved.
In addition, we can store data if you have given us your permission to do so or if there are legal disputes and we use evidence within the framework of statutory limitation periods, which can be up to thirty years; the regular limitation period is three years.

Secure transmission of your data

In order to protect the data, we process best as possible against accidental or deliberate manipulation, loss, destruction or access by unauthorized persons, we use appropriate technical and organizational security measures. The security levels are continuously checked in cooperation with security experts and adapted to new security standards.
The data transfer to our servers is encrypted using a state-of-the-art method.

Obligation to provide your data

Various personal data is required for the use of AlertBridge and the functions that AlertBridge offers. In certain cases, data must also be collected or made available due to legal provisions. Please note that AlertBridge cannot be used or only to a limited extent without the required data being (completely) provided.

Categories, sources and origin of the data

We generally receive your data directly from you, eventually also from your organization, if they are entering it into AlertBridge.

When using AlertBridge, we may process the following data

Mandatory data
  • Name, Surname
  • Language
  • PIN
  • Department
  • Technical background information for purposes of error-analysis and troubleshooting „Crash-data“), user-ID, device-ID, the role you are awarded by your organization. Your settings concerning the characteristics “Global” and “Available”
Additional voluntary information:
  • Staff number
  • Job
  • Title
  • Address
  • Salutation
  • Primary-qualification
  • E-mail-address of the user-account
  • Profile
  • E-mail address of your deputy
  • Company
  • Devices
  • Cell phone number
  • Additional qualifications
  • Pictures, videos and / or audio data
  • Assigned senders (Internet of Things-devices, which -due to their construction- may transfer geo-localization-data)

Cookies (Art. 6 I f EU GDPR / Art. 6 I a EU GDPR)

Our website uses “cookies” at various locations, which serve to make our offer more user-friendly, effective and secure. Cookies are small text files which are placed and stored on your device.

Cookies enable us to analyse how users are using our web-based application. That enables us to design the content in accordance with our visitor’s requirements. The legal basis is Art. 6 I f GDPR, respectively Art. 6 I a GDPR when consent-based.

Our application uses the following cookies:

Own cookies:
This kind of cookies is under direct control of F24. Cookies of this kind are kept stored or will be deleted upon termination of the app-use-depending of the purpose the cookie is used for. The former ones are so called persistent cookies, which are, e.g., used concerning an opt-out, the latter ones are so called session-cookies, which do persist for no longer than the session they were downloaded for.

Administrator communication

For email-based communication with administrators regarding maintenance work, technical faults and innovations in AlertBridge, we use Pardot MAS, a special software for recording and evaluating the interaction with our newsletters. The legal basis in this case is Art. 6 I 1 a GDPR. Pardot is used to track on the basis of web beacons, i.e. small graphics embedded in the newsletter, whether you have opened our newsletter and, if applicable, which content you were particularly interested in. Based on this information, we can optimize the relevance of our messages to you based on your interests in our products, services and events. For this purpose, Pardot creates individual usage profiles using a pseudonym. For this purpose, cookies are used that allow your browser to be recognized. However, you can deactivate the creation of these pseudonymized usage profiles at any time by configuring your Internet browser so that cookies from the domain “” are not accepted or by unsubscribing from our newsletter. You can withdraw your consent to the processing of your personal data at any time and with effect for the future via your subscription preferences in AlertBridge, in writing or by email to

Automated decisions in individual cases

We do not use purely automated processing to make decisions.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

·         By email:

·         By visiting this page on our website:

·         By phone number: +41 71 6945454